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Shipping & Returns

Shipping

NOTE: Orders can take up to 10 business days to be shipped. This accounts for the time necessary to receive items not in our stock from the supplier(s). Occasionally, an item may have been discontinued, sold out, or on back order without prior notice to us, however, we will contact you and let you know your options if this happens.

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Please also note that the shipping rates for most orders are based on the subtotal of your order. Certain items have additional shipping charges added to the product price due to either the size or weight of the item. These additional charges are noted in the product description and are in addition to the normal shipping charge for your order.

Shipping Rates:

Eastern United States Western United States
Up to $9.99 $3.75 Up to $9.99 $3.75
$10.00-$24.99 $4.75 $10.00-$24.99 $4.75
$25.00-$39.99 $6.75 $25.00-$39.99 $7.75
$40.00-$64.99 $7.75 $40.00-$64.99 $8.75
$65.00-$74.99 $8.75 $65.00-$74.99 $9.75
Over $75.00 Free Shipping (Wholesale
accounts pay actual shipping cost)
Over $75.00 Free Shipping (Wholesale
accounts pay actual shipping cost)

 

Returns

If you are ever dissatisfied for any reason, let us know and we'll make it right, either by replacing the item or returning your money. Your satisfaction is our top priority.

Damages incurred in shipping are the responsibility of the U.S. Postal Service and should be submitted immediately to them for a claim.

You may return most new, unopened items within 30 days of delivery for a full refund.
Return shipping charges are the customers responsibility. Please include a copy of your packing slip or copy of your order confirmation. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

We will need the merchandise in question returned to us at your cost to:

Wind Sensations 
Attention: Returns Department
PO Box 24394
Rochester, NY 14624

If you have any questions, please feel free to contact us at: 
888-886-3524
585-247-5023
Email: customerservice@windsensations.com

Thank you.