Refund policy
How do I return an item?
If you are ever dissatisfied for any reason, let us know and we'll make it right, either by replacing the item or returning your money. Your satisfaction is our top priority.
Damages incurred in shipping are the responsibility of the shipping provider (USPS, UPS, etc.) and should be submitted immediately to them for a claim.
Our return and exchange policy is 30 days from the date we shipped your order. Any returned merchandise must be unused and in its original packaging. Return shipping charges are the customers responsibility. Please include a copy of your packing slip or copy of your order confirmation.
We will need the merchandise in question returned to us at your cost to:
Wind Sensations
Attention: Returns Department
PO Box 371
Canandaigua, NY 14424
If you have any questions, please feel free to contact us at:
888-886-3524
Email: customerservice@windsensations.com
Thank you.